Frequently Asked Questions

You've got questions. We've got answers.
What is an Escape Room?

You and your friends will have one hour to explore your surroundings to find clues, solve a variety of puzzles, and figure out how to escape the room. Yes, the rooms will be “mostly” dark to add to the challenge, but you’ll be given flashlights or some sources of light. Nothing/nobody will jump out at you, and you’re welcome to leave the room at any time. Plus you can always ask for help/clues if needed.

Our escape rooms are SAFE, CLEAN, and FUN!!! And you don’t have to be a video-game fanatic or brainiac to figure out the clues and escape. All you need is a desire to do something unique and memorable, and maybe a few friends to share the experience with.

Looking for a FUN and UNIQUE way to spend an evening? Come and FIGURE IT OUT!

Not sure what to do for date-night, girls night out, birthday party, or team-building event? Come and FIGURE IT OUT!

Still not sure if this is up your alley? Come on down and FIGURE IT OUT! But be warned, the fun can be addicting 🙂

Player Age Requirements

Our rooms and puzzles are designed for players ages between the ages of 14 – 90, however younger players are welcome to play as long as they have an adult in the room to supervise. Players under 6 and over 90 years of age get to play for free! 🙂

Are the rooms scary?

No. Our escape rooms are SAFE, CLEAN, and FUN! The rooms will be “mostly” dark to add to the challenge, but you’ll be given flashlights or other sources of light. Nothing/nobody will jump out at you, and you’re welcome to leave the room at any time. Plus you can always ask for help/clues if needed.

What should I bring?

Just bring a desire to do something unique and memorable, and some friends to share the experience with!

Storage lockers are available (no charge) to lock up your purses, wallets, cell phones, keys, etc. while you play. However we will not babysit your kids – all children left unattended will be given coffee and a free puppy!

When should I arrive?

We suggest you arrive 15-20 minutes before your scheduled playtime in order to get settled and hear some pre-game instructions. If you want, you can book some time in our Wii Party Room before or after you play an escape room.

How can I pay?

We accept visa, mastercard, debit, and cash. And compliments. We ALWAYS accept compliments!

Do we win anything if we get out?

Ummmm, no. But you WILL feel a great sense of accomplishment and your team will get added to our Wall of Fame. Plus we’ll add your name to our monthly draw for a free play, and we’ll give you some fresh popcorn on your way out 🙂

Discounts, Promo Codes, Free Plays

You can earn discounts and free plays simply by bringing your friends to play, having a birthday, etc! Here are just a few of our fantastic deals:

  • FREEPLAYBDAY – PLAY for FREE on your birthday (ID is required and your booking must be for a minimum of 4 people)
  • BRING10PLAYFREE – Book rooms on the same day for you and 10 friends and YOU get to play for FREE
  • Play 5 times, get your 6th time FREE – just call in to book.
  • Post a great testimonial on our Facebook, Twitter, or Instagram page and earn a $1 off your next play
    • each player’s name will go in to a monthly draw for a FREE PLAY
    • we’ll be running various contests throughout the year – stay tuned on our Facebook, Twitter, and Instagram pages!
  • Win FREE STUFF and discounts at other cool places in Calgary – stay tuned for more info coming soon!
Cancellation Policy

Things happen. Plans change. We get it, and we’re happy to help you reschedule a time that works for you – no charge. However we do ask that you try to reschedule more than 24 hours before your playtime to allow other players to fill your spot.

*If you reserved 6 spots for you and some friends, but one of your friends is a no-show, don’t worry. We’ll only charge you for the people that showed up, as long as there are 4 or more of you in the group.

*If you simply want to cancel your reservation without re-booking, a $5 cancellation fee/player may be charged.

Do you serve food or beverages?

We’ve got fresh popcorn available, and we’re happy to make arrangements for some snacks or a catered meal upon request, but we do not have a commercial kitchen or liquor license. We can also recommend some nearby restaurants that serve up some yummy options.

Room Capacity

Each room has an “ideal” capacity rating based on space and number of puzzles/clues in the room. You are welcome to bring one extra person if you like – it just might get a bit squishy. And if your group doesn’t book all the spots in the room, please note that other players may join you. Mamma always said “Don’t talk to strangers” but we say “escape rooms are a great place to meet new friends!”.

Do I need a reservation?

We suggest booking online as far in advance as possible as spaces fill up quickly. You can also call us at 587-475-1715 to book, however we may not always be available to take your call right away.

Rules & Waivers

Each player is required to complete an online registration and waiver at our location before playing. (If you’re bringing someone else’s child/teen and would like their parents to complete the waiver in advance, click here)

Our rules are pretty simple:

  • DON’T do anything that may hurt you or anyone else. Safety 1st!!!
  • DON’T wreck our stuff.
  • DON’T tell others how to solve the clues or puzzles – that takes the fun out of it for everyone!
  • DON’T arrive drunk or under the influence – our Fun Facilitators will ask you to leave.
  • DO treat our staff, other players, and our rooms with respect.
  • DO let us know if you need help, hints, or just a hug.
  • DO let your friends know how much fun you had.
  • DO come back to try out another room again!